Privacy Policy
Last Updated: 5th October 2024
FAZ Technologies LLC, operating as Carflow.qa ("Carflow," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, mobile applications, and related services (collectively, the "Services"). FAZ Technologies LLC is registered under the Qatar Financial Centre (QFC) with registration number 02574, located at QFC Tower 1, 9th Floor, West Bay, Doha, Qatar.
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our Services.
1. Definitions
- "Account”: A digital account created by you to access our Services.
- "App”: The mobile or web application provided by Carflow.qa to connect Subscribers and Partners.
- "Booking”: A reservation made by a Subscriber to use a Vehicle under a Partner Agreement for a specified time through the App.
- "Partner”: A person or organization that offers Vehicles for subscription through our App.
- "Services”: Products and services provided by Carflow.qa, including the App or web application, facilitating subscriptions and agreements for Vehicle use.
- "Subscriber”: A user registered with Carflow.qa to subscribe to Vehicles through our Partners.
- "Partner Agreement”: A contract between a Subscriber and a Partner for Vehicle subscription, also known as "Rental Agreements” or "Lease Agreements.”
- "Personal Information”: Data that can identify you as an individual or contact you.
- "Vehicle”: The car or vehicle provided by a Partner, including all parts and documents.
2. Information We Collect and How We Use It
2.1 Information You Provide
We collect Personal Information that you voluntarily provide, such as your name, email address, postal address, and phone number. This information is collected through forms, surveys, or other communication methods. Calls and emails may be recorded for quality control and training purposes.
2.2 Account Registration
When you register for an Account, we collect Personal Information including your name, contact details, driver's license number, and Emirates ID data. This information is used to process your application. Credit card details are not stored or shared with third parties.
2.3 Service Usage Information
We collect data related to your Bookings (e.g., dates, locations) and usage of our Services (e.g., return time, mileage). This data helps us bill you, improve our services, and tailor your experience.
2.4 Cookies and Tracking Technologies
Our websites use cookies to collect information such as IP address, browser type, and pages visited. Cookies help us distinguish between new and returning visitors and customize content. You can manage cookies through your browser settings.
3. Information Sharing and Disclosure
3.1 With Partners
We share necessary Personal Information with Partners to facilitate your Vehicle reservations. Basic contact details are provided to enable communication.
3.2 With Service Providers
We may disclose Personal Information to third-party service providers who assist in operating and improving our Services. These providers are bound by confidentiality agreements.
3.3 In Corporate Transactions
Personal Information may be disclosed in the event of a merger, acquisition, or corporate reorganization. We will notify you of any significant changes in how your data is used.
3.4 Legal Requirements
We may disclose Personal Information as required by law, such as in response to legal processes or to protect the rights and safety of individuals.
4. Data Protection and Compliance with QFC Laws
Carflow.qa adheres to the data protection regulations set forth by the Qatar Financial Centre (QFC). We ensure that your Personal Information is managed in compliance with QFC laws and regulations.
4.1 Your Rights
You have the right to access, correct, or delete your Personal Information. To exercise these rights, please contact us using the details provided below.
4.2 Data Security
We implement appropriate technical and organizational measures to safeguard your Personal Information against unauthorized access, alteration, or destruction.
4.3 Retention of Data
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
5. How We Use Your Personal Data
5.1 Legal Basis for Processing
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:
- a. Where we need to perform our Services.
- b. Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- c. Where we need to comply with a legal or regulatory obligation.
5.2 Purposes for Using Your Personal Data
- Performance of our Services: We process your Personal Data to assist with the preparation of a Confirmation Order, handle complaints, and for any other purposes for which you provide us with your data.
- Legitimate interests: For the administration and management of our business, including recovering any debts owed to us and seeking advice on our rights and obligations.
- Legal obligations: To meet compliance and regulatory obligations, such as anti-money laundering laws or tax authority requirements.
- Marketing: We may send you marketing communications about the Services we provide, alerts, newsletters, and invitations to events or functions.
- Promotional offers: We may use your Personal Data to tailor marketing communications to your preferences.
- Third-party marketing: We will obtain your express opt-in consent before sharing your Personal Data with any company outside Carflow for marketing purposes.
- Change of purpose: We will only use your Personal Data for the purposes for which we collected it unless we consider that we need to use it for another reason that is compatible with the original purpose.
6. Data Security
We have put in place appropriate security measures to prevent your Personal Data from being lost, used, or accessed in an unauthorized way. We limit access to your Personal Data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Data on our instructions and are subject to a duty of confidentiality.
7. Data Retention
We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. No Fee Usually Required
You will not have to pay a fee to access your Personal Data (or to exercise any of your other rights). However, if your request is clearly unfounded, repetitive, or excessive, we may refuse to comply with your request.
9. What May We Need from You?
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
FAZ Technologies LLC (Carflow.qa)
QFC Tower 1, 9th Floor, West Bay, Doha, Qatar
Email: info@carflow.qa
Phone: +974 7195 7943